Terms & Conditions

Welcome to Labelle.sa

By visiting our website and using our services, you agree to the following terms and conditions. Please read them carefully before placing any order or using the site.

1. Privacy Policy

Communication with You

Your personal information will be used to communicate with you regarding the website, your orders, and shipments.
We will send you a confirmation message upon registration, and other relevant messages as needed.

2. Value Added Tax (VAT)

• Prices listed on the website include VAT applicable at the time of purchase.
• Any changes in the VAT rate will automatically reflect in product prices.
• Tax ID: 311255307400003

3. Cancellation and Modification Policy

• Customers may cancel their orders only if the order status is "New" .
• If cancellation occurs when the order status is "Ready" or "In Delivery" , the customer will bear shipping and waiting fees until the package is returned, and a refund will be issued within a maximum of 14 business days .
• Labelle.sa reserves the right to change the shipping company upon customer request.

4. Warranty Policy

• All devices sold through Labelle.sa are covered under the official warranty policy in Saudi Arabia for a period of 2 years from the date of purchase .
• The warranty covers internal components only and does not apply to external body damage.
• The warranty period starts from the purchase date , not the delivery date.

5. Return and Exchange Policy

• Customers may request an exchange or return within 7 days of receiving the product .
• Communication must be made via the same phone number used during the order ; otherwise, we cannot proceed.
• The product must be in its original condition with intact packaging .
• Products that have been opened or used are not eligible for exchange or return.
• Shipping fees will be applied in the following cases:
  • Refusal to accept delivery.
  • Returns or exchanges.
• Online orders cannot be exchanged or returned at physical branches.

6. Device Issues

• In case of a malfunction, contact Customer Service .
• Provide a video demonstrating the issue .
• After verification, you will be guided to deliver the device to the nearest branch or provided with a shipping label to send it to the courier.
• If the issue is manufacturing-related , a replacement will be sent.
• If the issue results from misuse , the device will be returned to the customer, and the customer bears the shipping cost .
• Exchanges are completed within 15 days of receiving the device at Labelle.sa .

7. Promotions

• Customers can benefit from promotions such as "Buy One Get One Free" on selected products.
• Free shipping codes can be applied to eligible orders.
• For promotional bundles:
  • You may return the entire bundle .
  • Or return only the discounted item .
• Free items cannot be returned or refunded.

8. Discount Vouchers

• Each discount voucher has a set validity period ; once expired, it cannot be reused or reactivated .
• Each voucher has a minimum order value requirement to apply.
• Vouchers cannot be applied to promotional bundles .
• Only one voucher per order is allowed.

9. User Acknowledgment

• By confirming your order, you agree to all the above terms and conditions.
• Labelle.sa assumes no responsibility for customers who have not reviewed these policies.

10. How to Contact Us

If you have any questions about products, orders, or services, please contact us via email:

📧 help@two.sa

Please clearly explain the nature of your inquiry, and we will respond as soon as possible.

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